Escalations are triggered automatically using a Fabasoft Folio AT Service. For this purpose a task list and an automated task have to be created (see chapter “Creating Automated Tasks”).
For executing automated tasks the user in whose context the Fabasoft Folio AT Service is running has to be registered in the Fabasoft Folio Domain.
In case of an escalation, users can be notified in different ways, e.g. event in Fabasoft Folio, message of the Microsoft Windows Messenger Service or e-mail.
Sending e-mails is done via MAPI or SMTP, whereby via SMTP only HTML and plain text can be sent, RTF is not supported. For sending escalation e-mails, the following settings are required in the Fabasoft Folio Domain in the MAPI Configuration (COOMAPI@1.1:MAPIConfiguration):
Note: Using tenants, the MAPI Configuration is taken from the tenant of the user, in whose context the Fabasoft Folio AT Service is running, The type of link, that is inserted into the e-mail, is determined in the property Preferred Format for “Send as“.
Additionally, the user in whose context the Fabasoft Folio AT service is running needs a MAPI profile.