Troubleshooting

Fault Tolerant Heap (FTH)

The Microsoft Windows feature “Fault Tolerant Heap” sometimes interferes with the Fabasoft Folio setup, which results in a suspended cooprep2.exe process (and a therefore hanging setup). The process state can be examined using Microsoft Windows Sysinternals Process Explorer (https://docs.microsoft.com/en-us/sysinternals/: new window).

The issue is typically caused by an erroneous mitigation that is applied due to a previous application fault. To reset the list of tracked applications, you can run the following command from an elevated command prompt: rundll32.exe fthsvc.dll,FthSysprepSpecialize

In case this does not resolve the issue, the FTH can be disabled entirely on the system using the following registry key (system restart required):

[HKEY_LOCAL_MACHINE\Software\Microsoft\FTH]
Enabled=0

Please consider the Microsoft documentation for further details:

https://docs.microsoft.com/en-us/windows/win32/win7appqual/fault-tolerant-heap: new window